Privacy Policy — How Luck 97 Protects Your Data

Luck 97 operates the online platform at luck97.onl, offering Sports Betting, Live Casino, Slots, a VIP programme and deposit services to players in Pakistan. When you register, deposit, place bets or simply browse the platform, we collect and process certain personal data to make all of that work properly and securely.

This Privacy Policy applies to all data collected through the Luck 97 website and mobile app. It covers what we collect, why we collect it, how long we keep it and who else might see it. If you have any questions after reading this, contact our support team at any time — details are in Section 12.

We collect different types of information depending on how you interact with Luck 97. This falls into three broad categories: information you give us directly, information generated by your activity on the platform, and technical information collected automatically.

We do not collect data that is not necessary for operating the platform or verifying your identity. We do not ask for information about your religion, ethnicity or political views. We collect only what is genuinely needed to provide you with a secure, functional betting and gaming experience.

Every piece of data we collect serves a specific purpose. We do not collect data and then figure out what to do with it afterwards. Here is how your information is used at Luck 97:

• Account Management: Your name, email and phone number are used to create and manage your Luck 97 account, send you important account notifications and allow you to log in securely.
• Payment Processing: Your JazzCash, Easypaisa, Raast or bank account details are used solely to process PKR deposits and withdrawals. We pass the minimum necessary data to our payment partners to complete transactions.
• Identity Verification (KYC): We use your CNIC and identity documents to confirm that you are who you say you are, that you are 18 or older, and that your account is not being used for fraud or financial crime.
• Platform Personalisation: Your activity data — the cricket markets you follow, the PSL matches you bet on, the casino games you play — helps us surface relevant content and promotions that match your interests.
• Fraud Prevention & Security: IP addresses, device data and login patterns are analysed to detect unusual account behaviour, unauthorised access and potential fraud. This protects both you and the integrity of the platform.
• Customer Support: When you contact us, we use your account information and communication history to resolve your query efficiently without asking you to repeat yourself every time.
• Responsible Gaming: We monitor deposit patterns and session activity to identify accounts that may benefit from responsible gaming tools such as deposit limits or self-exclusion.
• Platform Improvement: Aggregated, anonymised usage data helps us understand how players use Luck 97 and where we can improve the experience — from navigation to load times to new feature development.

Luck 97 does not sell your personal data to third parties. Full stop. However, to operate the platform properly, we do share limited data with specific categories of trusted service providers, and only to the extent necessary for them to perform their function.

• Payment Processors: JazzCash, Easypaisa, Raast and banking partners receive only the transaction data they need to process your deposit or withdrawal. They operate under their own privacy and security standards.
• KYC & Identity Verification Partners: Your identity documents may be processed by a third-party KYC verification service to confirm your identity. These partners are bound by strict data handling agreements.
• Game Suppliers: Our Live Casino and Slots games are provided by third-party game studios. When you play these games, your username and session data may be passed to the supplier to run the game. Suppliers do not receive your financial or identity documents.
• Technology & Hosting Providers: The infrastructure powering Luck 97 involves cloud hosting and security services. These providers may technically have access to data stored on their systems but are contractually prohibited from using it for any purpose other than providing the service to us.
• Analytics Services: We use anonymised, aggregated analytics to understand platform usage. No personally identifiable information is included in analytics reports shared externally.

All PKR transactions on Luck 97 — whether you are depositing via JazzCash, Easypaisa, Raast, bank transfer or card — are processed through encrypted payment channels. Luck 97 does not store your raw card numbers, mobile wallet PINs or bank account passwords on its own servers at any point.

Your transaction history within Luck 97 — the amounts deposited, bets placed and withdrawals requested — is stored in your account and is accessible to you at any time through your account dashboard. This history is also used internally for fraud detection, bonus tracking and withdrawal verification.

Deposits and withdrawals must always match — your withdrawal will be directed back to the same payment method you used to deposit. This is a standard financial security measure to prevent money being moved between unrelated accounts. If you need to update your linked payment method, contact support before making your next deposit.

Luck 97 uses cookies and similar technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain viruses or executable code — they simply store small pieces of information that help the site remember you between visits.

• Essential Cookies: These are required for the platform to function. They keep you logged in during a session, maintain your preferences and ensure security features work correctly. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Functional Cookies: These remember your settings — such as your preferred language, odds format and notification preferences — so you do not have to configure them on every visit.
• Analytics Cookies: These help us understand which pages are visited most, where players spend the most time and how they navigate through the app. This data is aggregated and anonymised — it does not identify you personally.
• Session Cookies: These expire as soon as you close your browser. They are used to maintain your active session securely while you are logged in.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of the Luck 97 platform. Mobile app behaviour is managed through your device's app permissions settings.

Luck 97 takes data security seriously. We implement a layered set of technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure. These include:

• TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive account data and financial records at rest.
• Access controls that limit which internal team members can view personal data and under what circumstances.
• Regular security reviews and vulnerability assessments of the platform infrastructure.
• Two-factor authentication options available in your account settings to add an extra layer of login security.
• Automated fraud detection systems that flag unusual account activity for review.

While we do everything reasonably possible to protect your data, no system can guarantee 100% security against all possible threats. You can help keep your account safe by using a strong, unique password, not sharing your login credentials with anyone, and logging out when using shared devices.

We keep your personal data for as long as your account is active and for a reasonable period after closure to handle any outstanding queries, disputes or obligations. The specific retention periods vary by data type:

After the applicable retention period, your personal data is securely deleted or anonymised so it can no longer be associated with you. Anonymised aggregated data may be retained indefinitely for analytical purposes.

You have genuine rights over the personal data Luck 97 holds about you. These rights are not buried in fine print — they are real and you can exercise them by contacting our support team. Here is a clear summary of what you can ask for:

To exercise any of these rights, contact our support team with your registered account details and a clear description of your request. We will respond within a reasonable timeframe and verify your identity before acting on any data request.

Luck 97 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration and we conduct KYC verification to confirm age where required.

If we discover or are notified that an account has been registered by someone under the age of 18, we will immediately suspend that account, delete any associated personal data that was not collected with valid consent, and return any deposits made to the source payment method where this is technically possible.

If you are a parent or guardian and believe your child may have registered on Luck 97, please contact support immediately with the relevant account details so we can investigate and take action promptly.

Luck 97 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, updates to the services we offer, or changes in applicable data protection standards. When we make material changes — changes that meaningfully affect how your data is used or your rights — we will notify you via the email address registered on your account and/or through an in-platform notification.

The updated policy will always be published on this page with a revised date shown at the top. Minor clarifications or wording improvements may be made without a notification, but the effective date will always reflect the most recent revision. We encourage you to check this page periodically so you stay informed about how we are handling your data.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the Luck 97 support team. We aim to respond to all privacy-related enquiries promptly.

You can reach us through the live chat feature available in your account, or by emailing us at the address shown in the footer of this page. When contacting us about a data request, please include your registered username or email address and a clear description of your query so we can assist you efficiently.

All privacy requests are handled by our dedicated support team. We take these seriously and will always confirm receipt of your request and keep you updated on its progress.